KARVO • Operated by NEOCRAFT LLP

Refund & Cancellation Policy

Draft policy — requires approval by NEOCRAFT LLP before live payments. Effective date: 8 October 2026.

₹299 site-visit fee

Customers are shown the site-visit fee before payment. Submission of an enquiry without verified payment does not book a visit. The fee's treatment on cancellation must be clearly disclosed and accepted before payment.

Suggested refund rules for approval

Provider unable to arrange a visit: refund the verified ₹299 fee or offer a mutually agreed reschedule.
Duplicate or failed payment: review the transaction and refund duplicate confirmed charges.
Customer cancellation before scheduling: proposed full refund, subject to confirmation by NEOCRAFT LLP.
Cancellation after scheduling or no-show: proposed treatment to be decided and disclosed by NEOCRAFT LLP before payments go live.
After visit completed: site-visit fee ordinarily covers the visit provided; any statutory consumer rights continue to apply.

How to request a refund

Contact the support team at karvosite@gmail.com or +91 93524 01986 with your booking ID, payment reference, payment date and reason. Do not share payment PINs or OTPs. Refunds should return through the original payment route when possible, with timelines confirmed by the payment provider.

Project deposits and work orders

Advance payments for fabrication, interiors, maintenance or construction work are governed by the separately agreed written quotation/work order. They must not be confused with the ₹299 site-visit fee.

Launch requirement: Final cancellation cutoffs, non-refundable conditions, processing time, support contact and any applicable charges must be approved and published before collecting online fees.